Return policy
We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we must accept returns in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
Defective, damaged, or incorrect items:
If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products. There are no full refunds.
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return.
To return faulty products, you must contact us within 24 hours of receipt of the products, and it takes 15 days or more to return or exchange the products.
To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
Damaged or defective items returned without their original packaging will not receive a refund.
If we provide a refund, subject to the product being unused and unworn with all the original tags intact at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
Refund Procedures
Once your return is received and inspected, we will email you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, we will notify you.
Shipping back the item is handled by the customer
If you are approved, store credit will be given only and will not include the shipping costs. It might take up to 10 business days.
Shipping back the item is handled by the customer.
Late or missing refunds (if applicable)
If you haven't received an exchange or store credit yet, first check for store credit. It may take some time before your exchange is officially posted.
If you've done all of this and you still have not received your exchange or store credit yet, please contact us through the contact us form.
Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us through the contact us form.